Privacy policy
Last updated: September 29, 2026
operates Zapticsthis store and website, including its content, features, tools, products, and services, to provide customers with an online shopping experience. Zaptics uses Shopify to power the online store and provide certain services.
This Privacy Policy explains what personal information we collect, how we use it, how it may be shared, and the choices available to you when you visit our website, place an order, make a payment, or contact us.
By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
Depending on how you use our website, we may collect information such as:
Contact and delivery information
- Name
- Shipping address
- Billing address, where applicable
- Phone number
- Email address
Order and transaction information
- Products ordered
- Order details
- Payment status
- Transaction details
- Return, refund, cancellation, or exchange information
Customer communications
- Information you provide when contacting us about an order, return, refund, or other support request.
Device and usage information
- IP address
- Browser type
- Device information
- Network information
- Website activity and interaction data
- Information collected through cookies and similar technologies
We only collect information that is reasonably necessary for operating our store, processing orders, providing customer support, preventing fraud, improving our services, and complying with applicable law.
2. How We Collect Your Information
We may collect personal information:
- Directly from you when you place an order, contact us, or provide information through our website.
- Automatically when you browse or interact with our website through cookies and similar technologies.
- Through Shopify and other service providers that help us operate our store.
- From payment, shipping, delivery, fraud-prevention, or other service providers involved in fulfilling your order.
3. How We Use Your Information
We may use your information to:
- Process and fulfill your orders.
- Process payments and confirm transactions.
- Arrange shipping and delivery.
- Contact you regarding your orders.
- Handle returns, refunds, cancellations, and customer-support requests.
- Prevent, detect, and investigate fraudulent or abusive activity.
- Verify information relating to orders or return requests when necessary.
- Improve our website, products, and customer experience.
- Send promotional communications where permitted and where you have provided the necessary consent.
- Comply with applicable laws, regulations, legal requests, and other legitimate legal requirements.
4. Fraud Prevention and Order Security
We may use information connected with your order, payment, delivery, and return activity to help detect and prevent fraudulent transactions, false claims, abuse of our return policy, or other suspicious activity.
For example, information may be reviewed when investigating a disputed delivery, damaged-product claim, or return request.
We may share relevant information with service providers that help us detect or investigate fraud.
5. How We Share Your Information
We may share personal information when reasonably necessary to operate our business, including with:
- Shopify, which provides the technology used to operate our online store.
- Payment providers that process or facilitate payments.
- Shipping and delivery providers that help deliver your orders.
- Technology and service providers that help us operate, maintain, secure, or improve our website.
- Fraud-prevention and security providers when necessary to protect our store and customers.
- Government authorities or other parties where disclosure is required or permitted by applicable law.
- Other parties when you specifically request or authorize us to share your information.
We do not sell your personal information as a source of revenue.
6. Shopify
Our store is powered by Shopify. Shopify may collect and process information about your interactions with our store in order to provide its services, maintain security, process transactions, and improve its products and services.
Information submitted through our store may be processed by Shopify and service providers involved in operating the Shopify platform. Some of these parties may process information outside India.
For more information about how Shopify handles personal information, please review Shopify's Consumer Privacy Policy.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly.
- Remember certain preferences.
- Understand how visitors use our website.
- Improve website performance and shopping functionality.
- Support security and fraud prevention.
- Provide advertising or marketing features where enabled.
You can manage certain cookie preferences through your browser or through privacy controls provided on the website, where available.
8. Third-Party Websites
Our website may contain links to third-party websites or services.
If you visit a third-party website, its own privacy policy and terms will apply. Zaptics is not responsible for the privacy practices or security of third-party websites that we do not control.
9. Children's Privacy
Our Services are intended for general consumers and are not specifically directed toward children.
We do not knowingly collect personal information from children where doing so would be prohibited by applicable law. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.
10. Security
We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure.
However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, handling returns and refunds, preventing fraud, resolving disputes, maintaining business records, and complying with applicable legal obligations.
The exact retention period may vary depending on the type of information and the reason it was collected.
12. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, which may include requesting access to, correction of, or deletion of certain personal information, or withdrawing consent where applicable.
To make a privacy-related request, contact us using the information provided below.
We may need to verify your identity before processing certain requests.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.
When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.
14. Contact Us
If you have questions about this Privacy Policy, your personal information, or our privacy practices, you can contact us at:
Email: supportzaptics@gmail.com
Phone: +91 871 416 8639
For privacy-related requests, please include enough information for us to identify and respond to your request.
This Privacy Policy does not remove or limit any rights you may have under applicable law.