Refund policy

Last updated: September 29, 2026

At Zaptics, we want every order to arrive safely and as described. To protect both our customers and our store from misuse and fraudulent return claims, we follow the policy below.

1. 3-Day Return Window

Return requests must be submitted within 3 days of delivery.

After 3 days, returns may not be accepted unless the issue involves a product defect, incorrect item, or another issue covered by applicable consumer law.

2. Products Eligible for Return

For a return to be considered, the product should:

- Be unused and in its original condition.

- Be returned with the original packaging, tags, accessories, and components.

- Not be damaged, modified, washed, opened improperly, or intentionally altered.

- Match the product originally delivered to you.

Returns caused only by a change of mind, personal preference, or similar reasons may be subject to our return conditions and product-specific exclusions.

3. Damaged, Wrong or Defective Products

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible, preferably within 24 hours of delivery.

We may request clear photographs, videos, package-condition evidence, or other information so we can investigate the issue.

4. Return Verification

To prevent fraudulent returns, all returned products are inspected before a refund is approved.

We may reject a return where the returned product:

- Is different from the product originally shipped.

- Has been used, damaged, altered, or intentionally misused.

- Is missing parts, accessories, packaging, or other included items.

- Shows signs that the product was replaced or tampered with.

- Does not match the reason given for the return.

Providing false information or attempting to return a different, damaged, used, or substituted product may result in the refund being denied.

5. Fraudulent or Tampered Returns

Zaptics takes fraudulent return claims seriously.

If our inspection indicates that a customer has intentionally returned a different product, damaged the product after delivery, removed parts, or otherwise attempted to misuse the return process, the return may be rejected.

In such cases, we may retain the returned item for verification and may arrange its return to the customer, where applicable, with any applicable return shipping cost communicated to the customer.

6. Refunds

Refunds are issued only after the returned product has been received and successfully inspected.

If the return is approved, the refund will be processed through the applicable payment method or payment process.

Refund processing time can vary depending on the payment provider or bank.

7. Order Cancellation / COD

For Cash on Delivery orders, cancellation requests should be made before the order is shipped.

Once an order has been shipped, cancellation may not always be possible.

Repeated refusal or misuse of COD orders may result in restrictions on future COD orders, where permitted.

8. Important

Our return and refund policy is intended to protect customers as well as Zaptics from misuse and fraudulent claims.

Nothing in this policy is intended to remove or limit any rights or remedies available to consumers under applicable Indian law.

For return or refund assistance, please contact us through the customer-support contact provided on our website.